I’ve been using Globe Telecom for more than 10 years as my cellphone provider. Regardless of the many benefits and outstanding services the network has, there will always be a few tweaks every now and then. One of those tweaks happened to me today.
I bought a 300 peso call card from a nearby store. I’ve been buying call cards from them for 5 years or so. I try loading it, and after I’ve entered the call card number and pin, the computer operator answers, “The service is not available at the moment, please try again later.”
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So I try for the second time, and after I’ve entered the call card number and pin, the computer operator answers,
“Sorry, You have exceeded the maximum number of reloads allowed, please try again after three (3) hours”
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I was like… “What?!?!” After my many years of using globe, this was the first time this happened. How could I have exceeded the number of tries if I only tried once? Plus, the service was unavailable, so technically, I never got through! I figured it must’ve been a glitch, so I try again. Still got the same message! What?!
I then figured that I have to be patient and just wait 3 hours. So I do. Tick tock tick tock! After 3 hours…I try again! and the computer operator goes, “Sorry, you have exceeded the maximum number of reloads allowed, please try again after three (3) hours.“ ARRRGHHH!!!!
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I really needed to load my phone ‘coz I needed to call someone, so I call the Globe hotline using my brother’s phone to complain. Of course, a computer operator answers and asks you to press whatever numbers to get to your desired inquiry. Anyway, I finally talk to Globe representative. She asked me for my number and email address. I then tell her the problem and she asks for the cards serial number. She repeated the serial number for verification and I had to keep correcting her because of her accent. You see part of the serial number was had numbers 077. Here’s how our conversation went:
Me: zero seven seven…
Operator: se-roo, seben seben
Me: that’s Zero. z..z.. zero (I heard 777)
Operator: se-ro, seben seben
Me: That’s a zero
Operator: siroo, seben seben
Me: Ok (I really couldn’t understand her zero! I thought she was saying seven!)
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Finally, she checks their computer and tells me that call card is unused. She then asked me HOW I reloaded. I was puzzled by the question.
Me: What do you mean?
Operator: You called the number for reloading, and then what? Did you enter the call card number and pin?
Me: (Duh?) I entered the call card number and pin
Operator: Ok. There doesn’t seem to be a problem with the card. Just try loading again after three (3) hours.
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Okay… I thought to myself…I GOT NOTHING OUT OF THIS ENTIRE EXPERIENCE. Patience really is a virtue you know? ha!
